Hydrasearch Company, Inc.
100 Log Canoe Circle
Stevensville, Maryland 21666 USA
E-mail:  Information@hydrasearch.com
Phone:  410-643-8900 | Fax:  410-643-8954
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Hydrasearch Company, Inc. Customer Survey

Please take a few minutes to complete this survey. Your information is confidential and will be used to compile statistics to help us improve our service. In order to determine what you value as well as how Hydrasearch performs in keys areas, we ask that you complete all the areas. Comments and suggestions are encouraged.

Section A - Selection Criteria:

When making the decision from whom to purchase a product, please use the following scale to rate the importance of each of the following criteria by clicking "Not Important" through "Very Important" to quantify your level of importance.
Customer Service:
Not Important Somewhat Important  Important  Mostly Important Very Important
Product Availability:
 Not Important Somewhat Important  Important  Mostly Important  Very Important
Product Quality:
 Not Important Somewhat Important  Important  Mostly Important Very Important
Price:
 Not Important  Somewhat Important Important  Mostly Important  Very Important
Quote Response Time:
 Not Important  Somewhat Important  Important  Mostly Important Very Important
Technical Support:
 Not Important Somewhat Important  Important  Mostly Important  Very Important
Delivery Time:
 Not Important  Somewhat Important  Important  Mostly Important  Very Important
Web Site:
 Not Important  Somewhat Important  Important  Mostly Important Very Important
Additional Comments:

Section B - Performance Rating

How would you rate the job Hydrasearch is doing in meeting your needs in the following areas? Please use the following scale to rate the importance of each of the following criteria by clicking Very Dissatisfied through “Very Satisfied” to quantify your level of importance.
How easy was it to contact or communicate with a Hydrasearch representative?
 Very Dissatisfied  Dissatisfied  No Opinion  Satisfied  Very Satisfied
Accessibility of our Sales representative?
 Very Dissatisfied  Dissatisfied  No Opinion  Satisfied  Very Satisfied
Were the Hydrasearch representatives you talked with knowledgeable and able to understand your needs?
 Very Dissatisfied  Dissatisfied  No Opinion  Satisfied  Very Satisfied
Were the Hydrasearch representatives able to find the right solution for your needs?
 Very Dissatisfied  Dissatisfied  No Opinion  Satisfied  Very Satisfied
Did the Hydrasearch products your received satisfy your requirements?
 Very Dissatisfied  Dissatisfied  No Opinion  Satisfied  Very Satisfied
Were the Hydrasearch products delivered on time.
 Very Dissatisfied  Dissatisfied  No Opinion  Satisfied  Very Satisfied
Did the quality meet your expectation?
 Very Dissatisfied  Dissatisfied  No Opinion  Satisfied  Very Satisfied
Rank your overall satisfaction with Hydrasearch.
 Very Dissatisfied  Dissatisfied  No Opinion  Satisfied  Very Satisfied
Section C:
On a scale of "Very Poor" through "Very Best" how does Hydrasearch compare
with your BEST supplier?
 Very Poor  Poor  No Opinion  Best  Very Best
What can Hydrasearch do to improve your level of satisfaction:

Section D - User Information:
Name:
Survey Date:
Company:
Telephone:
Email:
Thank you for participating in this Customer Survey.
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